Return and Refund Policy

At haute.luxe, we strive to ensure your complete satisfaction with your purchase. Please review our return and refund policy carefully.

Return Eligibility

Store Credit Only: Returns are eligible for store credit; cash refunds are not available.

Prior Approval Required: Contact our customer service team for return authorization before sending any items back.

Condition: Items must be returned in the exact condition as shipped, including all original packaging, tags, and accessories.

Return Process

Customer Expense: Return shipping costs are the responsibility of the customer.

Time Frame: Returns must be received within 14 days of the purchase date.

Steps to Return an Item

1. Request Approval: Contact customer service to obtain return authorization.
2. Prepare the Package: Ensure the item is securely packaged with all original components.
3. Ship the Item: Send the item to the provided return address at your expense.
4. Receive Store Credit: Upon receipt and inspection of the item, we will issue store credit to your account.

Non-Returnable Items

- Items marked as final sale.

- Items not in their original condition or missing parts for reasons not due to our error.

If you have any questions or need assistance with your return, please contact our customer service team.