Frequently Asked Questions
Returns and Refunds with Haute Luxe
Can I return an item for a refund?
We offer store credit for returns.
How do I return an item?
Contact customer service for return authorization. Return the item in the exact condition as shipped, at your expense, within 10 days of purchase.
What items are non-returnable?
Final sale items and items not in their original condition or missing parts are non-returnable.
Shipping and Delivery
What shipping options are available?
We ship via USPS, UPS, FedEx, and DHL.
Can I insure my shipment?
Yes, insurance is optional but recommended. Declare insurance and shipping preferences at the time of purchase.
Who is responsible for return shipping or re-shipping due to an invalid address?
The buyer is responsible for return shipping costs and re-shipping due to invalid addresses.
Authenticity
What should I do if I believe an item is not authentic?
Contact us within 10 days of receipt. You may purchase Entrupy third-party verification at your expense for a certificate of authenticity.
What happens if an item is proven not authentic?
If proven not authentic, follow our return process for a refund or store credit.
General Terms and Conditions
What payment methods do you accept?
We accept PayPal, Visa, Mastercard, AMEX, Diners Club, Shop Pay, Apple Pay,Google Pay, Meta Pay, Amazon Pay.
Are there any modifications to the terms and conditions?
We reserve the right to modify these terms at any time. Changes will be posted on this page.
Contact Information
How can I contact customer service?
For any questions or concerns, please contact our customer service team at the Contact Us page.
For more detailed information, please refer to the respective policies on our website.